Privacy Policy

We collect information to provide better services to our users. The types of information we collect include:

The information we collect is used in the following ways:

• To process and fulfil your service requests and bookings.
• To send you order confirmations, service updates, and important notices.
• To respond to your inquiries, questions, and support requests.
• To personalise your experience and improve our website content.
• To detect and prevent fraudulent activity or technical issues.
• To comply with applicable legal obligations and regulations.
• To send promotional communications — only with your consent, which you may withdraw at any time.

We do not sell, trade, or rent your personal information. We may share data only in the following limited circumstances:

• Service Providers: Trusted third-party companies that assist in operating our website, conducting our business, or providing services to you (e.g. payment processors, delivery partners, hosting providers), provided they agree to keep this information confidential.
• Legal Compliance: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of CleanZoo, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.
• With Your Consent: In any other circumstance, we will ask for your explicit consent before sharing your personal data.

CleanZoo uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from.

• Essential Cookies: Necessary for the website to function correctly (e.g. session management, security). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g. Google Analytics). Data is aggregated and anonymised.
• Preference Cookies: Remember your settings and preferences to personalise your experience on return visits.
• Marketing Cookies: Used to deliver relevant advertisements. These are only set with your consent.

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure, password-protected databases with restricted access controls.
• Regular security audits and vulnerability assessments of our systems.
• Strict internal data access policies — only authorised personnel may access personal data, and only when necessary.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to use strong passwords and protect your account credentials.

As a user of CleanZoo, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Ask us to correct any inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data, subject to certain legal obligations.
• Right to Portability: Receive your data in a commonly used, machine-readable format.
• Right to Object: Object to processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting prior processing.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• Customer account data is retained for the duration of the business relationship and up to 3 years after account closure.
• Transaction and order records are retained for a minimum of 7 years as required by applicable financial regulations.
• Marketing consent records are retained until you withdraw consent.
• Contact form submissions and support communications are retained for up to 2 years.

Our website may contain links to third-party websites, services, or social media platforms such as Instagram, Facebook, and WhatsApp. These external sites are not operated by CleanZoo, and we have no control over their content or privacy practices.

We strongly encourage you to review the privacy policy of every website you visit. CleanZoo accepts no responsibility or liability for the privacy practices of any third-party sites linked from our website.

CleanZoo's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at admincleanzoo@gmail.com.

Upon notification, we will take steps to promptly delete such information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website notifying users of the update.
• Where appropriate, notify registered users via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of CleanZoo services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please don't hesitate to reach out to us.